British Gas FAQ

British Gas FAQBritish Gas provides energy to homes and businesses all across the UK. They also offer a number of home services that help their customers to live more comfortably. British Gas has a Green deal which makes it easy for you to improve efficiency and reduce energy costs within your home. You may speak to a customer service representative at British Gas and find out more about their Green Deal by calling their British Gas number on 0843 487 1809.

What Should I Do If I Detect a Leak or Smell Gas?

You should contact British Gas’ emergency services immediately if you smell gas. While you wait for help to arrive do not turn any electrical switches on or off. Ventilate the area by opening windows and doors and ensure that all naked flames are extinguished.

If there is any sign of a leak in your home you must act quickly to prevent loss of life and damage to your property. Call a representative at 0843 487 1809. This number may be used at all hours of the day and night. Qualified agents are available right throughout the week to assist you and the service is free.

How Do I Report Gas or Electricity Theft?

Gas or electricity theft is a sensitive issue. People who want to report this would like to speak to a live person who can take steps to address their concerns immediately. You can call British Gas to report theft of electricity or gas on 0843 487 1809. 

How Can I Get An Engineer to to Repair a Breakdown?

British Gas HomeCare customers can get an engineer to come to their home and fix a central heating breakdown. In order to do this you must contact customer care by calling 0843 487 1809. By calling you can get help from one of more than 6,000 registered engineers. All parts and labour are included in your HomeCare plan.

How Can I Get Assistance in the Welsh Language?

Welsh speakers can get assistance in the Welsh language with giving their own reading on an estimated bill. You may also update your email by calling 0843 487 1809. Customer care representatives are available to assist you with other issues as well, such as getting refunds on your account. Help is available between the hours of 8 a.m. and 8 p.m. from Monday to Friday and up to 6 p.m. on Saturdays. If you want to cancel an appointment and you speak Welsh, you can also do this by calling customer care.

Billing & payments – regularly discussed issues

Despite being able to manage most billing and payment issues online, many customers prefer to discuss such personal details one-to-one, however, before calling British Gas we have highlighted some of the most frequently asked questions and answers for your convenience –

Unfortunately, I’m having difficulty paying my British Gas bill – is there anything I can do?

Your first step to resolving the situation is to call British Gas’ customer service team (from 8am until 8pm on weekdays and from 8am until 6pm on a Saturday) – staff are on hand to discuss the flexible options which may be available for you, such as – the arrangement of manageable instalments, switching to an alternative tariff or the installation of a free pay-as-you-go meter.

I’d like to set up direct debit payments, what do I need to do?

Firstly, you need to choose either fixed monthly direct debit (a regular amount paid routinely), variable monthly direct debits (payments based on monthly meter readings) or quarterly variable direct debit (amounts based on quarterly meter readings) – whichever you decide upon, please have a recent meter reading and bank account details ready prior to contacting British Gas.

I thought internet banking was instantaneous, so why was my payment late?

Internet payments can take up to 3 to 4 days to reach British Gas, likewise payments made at the Post Office or PayPoint typically take 3 days and postal payments can take around 5 days.

I think that a Payment Card would suit my situation, how do I apply for one?

British Gas Payment Cards can be applied for and replacement cards requested by calling the British Gas contact number. Once you have received your Payment Card, instalments can easily be made online, over the phone or via your Post Office or local PayPoint.